Support

Contact us

Email support@learnpiq.com and we will get back to you. Please include your account email and, if you are reporting a problem, what you were doing when it happened.

Common questions

How do I restore a purchase?

Open Settings inside the app and tap Restore Purchases. Make sure you are signed in to the same Apple Account you used to buy the subscription.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your device go to Settings, tap your name, tap Subscriptions, then select LearnPiq. You can also open apps.apple.com/account/subscriptions.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I bought gems but my balance did not change.

Gem purchases are credited by our server after Apple confirms the transaction. Reopen the app while connected to the internet and the balance should update. If it still looks wrong after a few minutes, email us with the date of the purchase.

How do I delete my account?

Open Settings inside the app and tap Delete Account. This permanently removes your courses, progress and profile.

Is the course content accurate?

Courses are generated by AI for general education. They can contain mistakes, so verify anything you plan to rely on. See the Terms of Service for details.